Ellen Taylor


There is no right or wrong time when you should call a commercial catering engineer. The simple answer would be when your commercial catering equipment breaks down. But this could lead to more disruption in your kitchen, so we’ve put together this blog to help minimise any disruption a breakdown may cause!

Here at CaterKit, we believe that prevention is better than cure, so we would recommend that you call a commercial catering engineer to arrange annual or more frequent maintenance servicing on all your catering equipment.

By scheduling frequent catering maintenance can help you to avoid potential breakdowns in the future. It also allows the engineers to identify the problems when they start to emerge and before they come a problem Dealing with faults when they start to arise on your catering equipment can minimise larger problems to your equipment later down the line. Not only does this save you money in the long run, but it extends the life of your catering equipment.

What exactly does a commercial catering engineer do?

Commercial catering engineers have numerous responsibilities they might carry out throughout their day.

Common jobs that engineers will complete are PPM (planned preventative maintenance), servicing, equipment testing, replacement parts fitting and of course breakdown callouts.

Our engineers at CaterKit are multi-skilled allowing them to carry out more than just one breakdown callout at a time. This means less engineers on site, reducing disruption to an operating kitchen.

When my equipment breaks down when should I call?

We would always say to customers that when your equipment does unfortunately breakdown, call an engineer out immediately! Not later in the day or a few hours later as this will cause longer disruption to your kitchen or service as you may miss availability for the next working day. Our diaries are generally complete by 3pm, so try and call before then. By calling an engineer as soon as you can it could even lead to a same day call out.

One of the key times to call will be if your equipment is not running 100% correctly. Although you may still be able to use it, don’t hesitate to call a catering equipment engineer. The sooner a fault is reported, the sooner an engineer can be scheduled, parts ordered and fault rectified! This will save you being without the catering equipment too long and help to prevent further damage that could be costly.

So if an error is showing or unknown lights flashing, contact a catering equipment engineer. It could just be the warning you need!

Do you need to arrange an emergency call out?

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My equipment is crucial to my service?

If your catering equipment is a vital part of your kitchen and menu, then having scheduled servicing or maintenance could be ideal for you. This would help prevent breakdowns and extend the life of your equipment meaning less disruption for your kitchen, staff and ultimately your customers!.

It’s a cliché, but prevention is definitely better than cure when it comes to catering equipment and needing a catering equipment engineer.

How can CaterKit help?

CaterKit offers 30 years’ experience in supplying and maintaining commercial catering equipment. All our commercial catering engineers are employed directly by us, are fully conversant with current health and safety regulations and are CSCS qualified.

CaterKit prides itself in having a 2-hour emergency response time to get you up and running again as soon as possible*. As to be expected, this depends on our engineer availability and proximity to your location.

We offer quick and efficient response times to all callouts and a 24 hours a day and 7 days a week booking system, so you can book when suits you, for a date and time that’s convenient to your operation. Make a booking now.

Alternatively, if you need an emergency callout, contact us now on 01920 872580

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