If you’re looking for a commercial catering equipment repair company, the best piece of advice we can offer is: never leave it till you have an emergency before you do your research! By choosing a company in advance, when you have the time to do it properly, you’ll have the peace of mind of having a reliable repair company to turn to when you need it. This will give you a much better chance of keeping your kitchens running at full capacity.
Of course if it’s already too late and you need your catering equipment repaired now, then you can rely on us – click here to Book a Callout now.
“Never leave it till you have an emergency before you do your research!”
Look for these essential qualities
As with any service provider, there are a number of qualities to look for in a commercial catering equipment repair company. They are:
Can repairs be carried out without voiding any warranties?
Make sure the repair company is an approved repairer for the manufacturer/s of your equipment. That way, if something needs repairing while it’s still in warranty, you can be certain that the repairs will not void the warranty and any replacement parts will be authentic.
CaterKit is an approved repairer for a number of manufacturers as well as being a Rational Service Partner.
How much experience does the repair company have?
Experienced engineers can carry out repairs quickly and effectively. In commercial kitchens, time is of the essence, so your chefs can’t afford to have equipment out of order, especially at busy mealtimes.
A more experienced engineer or catering equipment repair company that has been operating for a long period of time will have the shared knowledge, skills and expertise to rectify any problem, as they would have come across them before.
Sometimes experience is far more valuable than specific product training when it comes to repairing catering equipment.
What are the response times?
It is extraordinarily stressful when a piece of catering equipment breaks down as you’re preparing for service. Therefore, the guaranteed response times of the catering equipment repair company are a vital consideration. At CaterKit, we aim for emergency response times from two hours in order to get you up and running again as soon as possible. This of course depends on engineer availability and proximity to your location. If you need an emergency callout, contact us now on 01920 872580.
For non-urgent repairs, book a callout online, usually we have next day availability. This gives you the chance to book a time that works for you – at a time that’s convenient for you.
What are the prices?
Find a company that has a transparent pricing strategy, and you’ll always know where you stand. CaterKit is transparent and publishes all its call-out fees for repairs, which vary according to the size and complexity of your equipment. Spare parts will, of course, be an additional charge.
First-time fix rate
Speed and costs are not the only consideration when it comes to choosing a commercial catering equipment repair company. The effectiveness of each repair is hugely important too, so always ask about the company’s first-time fix rate. CaterKit’s first-time fix rate is 89%, giving you the peace of mind that we can get you back up and running as soon as possible. Every repair also comes with a 48-hour guarantee, so in the unlikely event that a repair becomes defective within 48 hours of the original callout, we will return and fix it, guaranteeing the quality of the repair.
And if we can’t carry out a first-time fix, we have our Callout Guarantee. This means you’ll get 10% off the price of parts needed to carry out the repair. If your equipment is deemed beyond economical repair, we’ll provide a 5% discount off replacement equipment, up to the value of your original callout.
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External credentials are a very important indicator of the quality of a repair company. These are the main safety certifications to look out for:
- Gas Safe* registration
- REFCOM/F-Gas* registration
- Insurance certificates
- Health & Safety documentation
- Membership of any professional bodies, such as the Catering Equipment Distributors Association* (ceda)
In summary, there are a number of elements to consider when looking for a commercial catering equipment repair company. Firstly, do your research in advance so when you need repairs at short notice, you know you’ll be in good hands. You also need to make sure that the company has good certification with external associations that give you the peace of mind that they are qualified and experienced enough to do the work. If your commercial catering equipment is still under guarantee, make sure the repairs will be carried out without voiding the warranty. You also need to check out the response times and costs so there are no nasty surprises.
*Registered under our parent company TAG Catering Equipment UK Ltd and/or sister company P&S Williams Refrigeration Ltd.
Kwon Junho, Unsplash